Total Quality Management

Fülszöveg

Written by the acknowledged British guru of Totál Quality Management, John Oakland, this book is based on material from his two best-selting TQM books tailored to meet the particular requirements of a student audience It provides a simple model for TQM and comprehensive coverage of the concepts students need to understand The book is clearly written in a logical sequence and the text is supported with numerous real-life case studies. Professor Oakland demonstrates how a TQM strategy can be applied in all business activities to achieve overall top-quality performance. Each section is followed by discussion questions and practical assignments. Students following any Business or Management course will find this book a perfect practical introduction to the subject. As well as meeting the needs of those studying for professional quality assurance qualifications. this book would be ideál for students on a wide variety of science and engineering courses where TQM is part of their study... Tovább

Fülszöveg

Written by the acknowledged British guru of Totál Quality Management, John Oakland, this book is based on material from his two best-selting TQM books tailored to meet the particular requirements of a student audience It provides a simple model for TQM and comprehensive coverage of the concepts students need to understand The book is clearly written in a logical sequence and the text is supported with numerous real-life case studies. Professor Oakland demonstrates how a TQM strategy can be applied in all business activities to achieve overall top-quality performance. Each section is followed by discussion questions and practical assignments. Students following any Business or Management course will find this book a perfect practical introduction to the subject. As well as meeting the needs of those studying for professional quality assurance qualifications. this book would be ideál for students on a wide variety of science and engineering courses where TQM is part of their study requirements. Cases include: • Carnaud Metalbox plc Foodcan UK • Esso Research Centre • Exxon Chemical • Pirelli Communication Cables • Prudential Assurance Co • Shorts Brothers • Thomas Cork SML John S. Oakland is Exxon Chemical Professor of Totál Quality Management and Head of the European Centre for TQM at the University of Bradford Management Centre. Les Porter is a Lecturer in Business Improvement, University of Bradford Management Centre. U contemporary Í1 BUSINESS SERIES Series Editor: Professor Andrew Lock Manchester Metropolitan University The Contemporary Business Series is designed with the needs of business studies undergraduates and MBA students in mind, and each title is written in a straightforward, student friendly style. Though all of the books in the series reflect the individuality of their authors, you will find that you can count on certain key features in each text which maintain high standards of structure and approach: • excellent coverage of core and option subject • UK/international examples or case studies throughout • full references and further reading suggestions • written in direct, easily accessible style, for ease of use by full, part-time and self-study students Vissza