Successful Process Management in a week

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Ali work is a process, but at work most people have been slaves to processes rather than their master. If a process is not delivering real added value to an organisation's customers and shareholders then it is simply consuming resources. Too many processes are simply done and not managed.
Successful Processs Management in a Week distinguishes between doing and managing. It provides an easy step-by-step guide to the proven tools and techniques that any process team can use for mastering, measuring and improving their processes. Topics include:
• Creating the conditions for success
• Discovering the state of a process
• Creativity and structured improvements
• The route to world-class performance
• Delivering added value to customers through processes
Michael Tucker used to be a victim of poor process. He is now a recognised Business Process Re-engineering authority and has developed and used process methodologies, tools and training events.
The mission of the Institute of... Tovább

Fülszöveg

Ali work is a process, but at work most people have been slaves to processes rather than their master. If a process is not delivering real added value to an organisation's customers and shareholders then it is simply consuming resources. Too many processes are simply done and not managed.
Successful Processs Management in a Week distinguishes between doing and managing. It provides an easy step-by-step guide to the proven tools and techniques that any process team can use for mastering, measuring and improving their processes. Topics include:
• Creating the conditions for success
• Discovering the state of a process
• Creativity and structured improvements
• The route to world-class performance
• Delivering added value to customers through processes
Michael Tucker used to be a victim of poor process. He is now a recognised Business Process Re-engineering authority and has developed and used process methodologies, tools and training events.
The mission of the Institute of Management is to promote the development, exercise and recognition of professional management. The Institute embraces in its membership all levels of management from students to chief executives. The IM supports its own Foundation which provides a unique portfolio of services designed to develop, inform and advise managers in every sector.
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