Quality Without Tears

Fülszöveg

TheArtof Hassle-free Management PHIUP B. CROSBY In the international best-seller Quality Is Free, Philip Crosby laid out the approach he used to install a quality improvement process as a professional quality management executive for 28 years. Quality Without Tears, his latest book, shows how, as a management consultant, he has helped hundreds of corporations, large and small, to achieve quality and eliminate hassle. Beginning with the profile of companies that always have problems with quality and discussing why most companies fail in improvement, the book covers all the ingredients necessary to prepare and administer the Quality Vaccine. Quality can be caused by deliberate management action since management itself is the clear cause of all the problems. Demotivation is unconsciously used by the short-range-oriented managers who are trying to make things better. The book shows-in a clear, down-to-earth, and logical manner - exactly what is involved in making improvement happen:... Tovább

Fülszöveg

TheArtof Hassle-free Management PHIUP B. CROSBY In the international best-seller Quality Is Free, Philip Crosby laid out the approach he used to install a quality improvement process as a professional quality management executive for 28 years. Quality Without Tears, his latest book, shows how, as a management consultant, he has helped hundreds of corporations, large and small, to achieve quality and eliminate hassle. Beginning with the profile of companies that always have problems with quality and discussing why most companies fail in improvement, the book covers all the ingredients necessary to prepare and administer the Quality Vaccine. Quality can be caused by deliberate management action since management itself is the clear cause of all the problems. Demotivation is unconsciously used by the short-range-oriented managers who are trying to make things better. The book shows-in a clear, down-to-earth, and logical manner - exactly what is involved in making improvement happen: Determination - What does management have to do to show that it is serious about quality? How can it gain the necessary credibility? (continued on back flap)
(continued from front flap) Education - Who needs to know what and how do they learn it? * What is quality? * What is the system? * What is the performance standard? * What is the measurement? * Implementation -What do you do about it? What steps are necessary to establish the communications and actions necessary to make quality part of the woodwork? Quality can be measured in cold, clear financial terms. Quality College research shows that manufacturing companies have a price of nonconformance of over 25 percent, and that service companies average 40 percent of their operating costs. It is necessary to spend only a few percent on the preventive and educational actions necessary to cause quality. The hassle that management lays on its employees adds to the problem of quality. Getting things done right the first time is much more difficult if employees feel they must combat their management as well as the job. Management throughout the world has been struggling with the problem of quality for years. Quality Without Tears reveals the practical approach to ending that struggle. It provides a solid base of comprehension for the individual who is genuinely interested in causing quality to happen and eliminating hassle in the process. About the Author Philip B. Crosby has had 34 years of firsthand experience in quality improvement. He was corporate vice president of ITT, responsible for worldwide quality operations for fourteen years. He worked his way up from line inspector. The author of Quality Is Free and The Art of Getting Your Own Sweet Way, he is also well known as a lecturer. Today he spends most of his time as chairman of Philip Crosby Associates in Winter Park, Florida, working with firms that are determined to improve, and teaching in The Quality College. Over 15,000 executives have attended Philip Crosby's Quality College (also located in Winter Park, Florida) since it began in 1979. Some of the world's largest corporations and some of the smallest are gaining on quality as a result. Vissza