Operations Management

Fülszöveg

This major new textbook has been written to give students a clear, well structured and interesting treatment of operations management. It successfully provides both a logical path through the activities of operations management and an understanding of the strategic context in which operations managers work. The book is structured around the popular design, planning and control model, but without separating planning from control activities. The improvement activities of operations have been covered in a separate part of the book to reflect the responsibility of operations managers to continually improve the performance of their operations. Throughout the book, service operations are treated with the same level of seriousness as manufacturing operations. In generál, the book is: Strategic in its perspective ofthe manager's contribution to the organisation's long term success. Conceptual in the way it explains the reasons why operations managers need to take decisions in each activity... Tovább

Fülszöveg

This major new textbook has been written to give students a clear, well structured and interesting treatment of operations management. It successfully provides both a logical path through the activities of operations management and an understanding of the strategic context in which operations managers work. The book is structured around the popular design, planning and control model, but without separating planning from control activities. The improvement activities of operations have been covered in a separate part of the book to reflect the responsibility of operations managers to continually improve the performance of their operations. Throughout the book, service operations are treated with the same level of seriousness as manufacturing operations. In generál, the book is: Strategic in its perspective ofthe manager's contribution to the organisation's long term success. Conceptual in the way it explains the reasons why operations managers need to take decisions in each activity area. Comprehensive in its coverage of the significant ideas and issues which are relevant to most types of operation. Practical in the way it looks at the issues and difficulties involved in making operations management decisions. International in its use of material and examples. Ralancedinits treatment of the various types of organisation which create products and services. The book is enhanced by a rangé of distinctive features including: • A wealth of illustrations and real life examples • Personal profiles at the end of each chapter, based on interviews with practising operations managers • Short case exercises and questions at the end of every chapter • Discussion questions • Chapter summaries and selected further readings • The use of two colours throughout the text and diagrams. Overall, this textbook provides a comprehensive introduction to operations management for students who wish to understand the nature and activities of this wide-ranging subject. Vissza