Making Quality Work

Fülszöveg

"Whether just beginning your quality journey or already on the way, this book takes the mystery out of Total Quality Management and helps you mark a clear path to quality progress."
—Frederick W. Smith, Chairman, President, and CEO, Federal Express
"Making Quality Work challenges leaders to use the best processes and explains—in succinct, readable shorthand—how managers can help good people work better." —Robert W. Galvin, Chairman of the Executive Committee, Motorola, Inc.
"This is the one we've been waiting for. . . . Making Quality Work addresses the tough issues on all our minds."
—Daryl A. Ferguson, President and Chief Operating Officer, Citizens Utilities Company
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"Total Quality Management" is the theory; Making Quality Work is the solution. Learn the secrets of how successful managers around the world apply TQM to... Tovább

Fülszöveg

"Whether just beginning your quality journey or already on the way, this book takes the mystery out of Total Quality Management and helps you mark a clear path to quality progress."
—Frederick W. Smith, Chairman, President, and CEO, Federal Express
"Making Quality Work challenges leaders to use the best processes and explains—in succinct, readable shorthand—how managers can help good people work better." —Robert W. Galvin, Chairman of the Executive Committee, Motorola, Inc.
"This is the one we've been waiting for. . . . Making Quality Work addresses the tough issues on all our minds."
—Daryl A. Ferguson, President and Chief Operating Officer, Citizens Utilities Company
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"Total Quality Management" is the theory; Making Quality Work is the solution. Learn the secrets of how successful managers around the world apply TQM to make their business globally competitive—and how you can make quality work for yours.
TQM—Total Quality Management—is the most-talked-about management concept in decades. TQM puts the customer absolutely first. And every businessperson knows that's the right thing to do. But for the results-driven manager, implementing TQM can be an exercise in frustration.
Now Making Quality Work presents a wealth of practical quality strategies, techniques, and tools you can use to apply TQM in the day-to-day life of your business—any business. International management consultants Labovitz, Chang, and Rosansky teach you how to motivate employees, build long-term partnerships with your customers, and merge TQM with your business strategy. This book explains just what you must do to lift your organization head and shoulders above the competition.
Making Quality Work is filled with true-life success stories from great companies like Federal Express, Procter & Gamble, Milliken, Xerox, Motorola, and L.L. Bean.
At last someone tells you how to achieve remarkably consistent results that will make your business sharper, more competitive, and more profitable. Making Quality Work is the breakthrough TQM book you've been waiting for. Vissza