Effective Telephoning

Fülszöveg

^//JiLEPHONING
Student's Book
Effective Telephoning is a practical, video-based course designed for professional people who need to make and receive telephone calls in English. It provides learners with the communication and language skills necessary to handle this difficult medium effectively, and helps them to develop these skills in meaningful and realistic ways.
Effective Telephoning focuses on key strategies for effective communication such as structuring information, responding positively, asking the right questions, clarifying, and giving feedback. It extends the learner's knowledge of the language for performing these skills, addresses the vitally important issue of intonation, and offers authentic practice tasks which draw on the learner's own ideas and experience.
With the video as its central component, the course is divided into ten units covering the main aspects of telephone calls, from preparation and organization through to problem-solving, confirming... Tovább

Fülszöveg

^//JiLEPHONING
Student's Book
Effective Telephoning is a practical, video-based course designed for professional people who need to make and receive telephone calls in English. It provides learners with the communication and language skills necessary to handle this difficult medium effectively, and helps them to develop these skills in meaningful and realistic ways.
Effective Telephoning focuses on key strategies for effective communication such as structuring information, responding positively, asking the right questions, clarifying, and giving feedback. It extends the learner's knowledge of the language for performing these skills, addresses the vitally important issue of intonation, and offers authentic practice tasks which draw on the learner's own ideas and experience.
With the video as its central component, the course is divided into ten units covering the main aspects of telephone calls, from preparation and organization through to problem-solving, confirming arrangements, and closing calls. Based around the story of a British company organizing a trip to America, the video illustrates both bad and good examples of telephone behaviour for analysis and discussion. In each unit, it demonstrates what can go wrong in different situations, and why. It looks at ways to avoid such problems, and provides a positive model for learners to follow.
Effective Telephoning is intended for intermediate and upper-intermediate level students, and lends itself both to classroom-based teaching and elements of self-study. It can be used as a short, intensive specialist course, or integrated into a wider-ranging Business English programme.
The course consists of four interdependent components: a 35 minute video, accompanying Student's Book, an audio cassette, and Teacher's Book.
Effective Telephoning^^ developed from materials used by York Associates, a specialist language and communications training partnership based in York, England. Vissza