Dr. Deming: The American Who Taught the Japanese About Quality

Fülszöveg

Dr. W. Edwards Deming, a household name in Japan, became the prime catalyst behind the incredible success of Japanese industry. In fact, since 1951, the Deming Prize has been the most coveted and prestigious award among Japanese corpora-tions, similar to the Malcolm Baldrige Award for quality in business in the United States. Today, Deming is finally becoming a household name in his own country. The lessons he has to teach American business are more urgent than ever.
Just how different is the Deming Management Method? Compare just a few of the many differences in beliefs between conventional organizations and Deming organizations:
Standard Company Deming Company
• Quality is expensive • Quality leads to lower costs
• Defects are caused by workers • Most defects are caused by the
system
• Buy at lowest cost • Buy from vendors committed to
quality
• Fear and reward are proper ways to • Fear leads to disaster
motivate
• Play one supplier off against • Work with suppliers... Tovább

Fülszöveg

Dr. W. Edwards Deming, a household name in Japan, became the prime catalyst behind the incredible success of Japanese industry. In fact, since 1951, the Deming Prize has been the most coveted and prestigious award among Japanese corpora-tions, similar to the Malcolm Baldrige Award for quality in business in the United States. Today, Deming is finally becoming a household name in his own country. The lessons he has to teach American business are more urgent than ever.
Just how different is the Deming Management Method? Compare just a few of the many differences in beliefs between conventional organizations and Deming organizations:
Standard Company Deming Company
• Quality is expensive • Quality leads to lower costs
• Defects are caused by workers • Most defects are caused by the
system
• Buy at lowest cost • Buy from vendors committed to
quality
• Fear and reward are proper ways to • Fear leads to disaster
motivate
• Play one supplier off against • Work with suppliers
another
"Author Rafael Aguayo contends persuasively that Deming's advice is savvy, current, even indispensable."
—Publishers Weekly
"An energetic step-by-step introduction with lots of snappy subheads and entertaining anecdotes."
—San Francisco Chronicle
"Aguayo offers a schematic for putting Deming's teachings to work."
—Business Week
Rafael Aguayo studied with W. Edwards Deming for seven years, has worked in the financial sector for fifteen years, and is a consultant in quality and manage-ment. He lives in Brooklyn, New York. Vissza