Delivering Happiness

Fülszöveg

• Pay brand-new employees 2,000 to quit
• Make customer service the responsibility of the entire company—not just a department
• Focus on company culture as the 1 priority
¦ Apply research from the science of happiness to running a business
¦ Help employees grow—both personally and professionally
• Seek to change the world Oh, and make money too
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very... Tovább

Fülszöveg

• Pay brand-new employees 2,000 to quit
• Make customer service the responsibility of the entire company—not just a department
• Focus on company culture as the 1 priority
¦ Apply research from the science of happiness to running a business
¦ Help employees grow—both personally and professionally
• Seek to change the world Oh, and make money too
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success—and how by concentrating on the happiness of those around you, you can dramatically increase your own.
"This book is awesome. How Tony and Zappos grew to $1 billion in gross revenue in ten years is just the beginning. From fundraising to finding happiness, from actual e-mails to checklists, it covers it all. Intensely personal and intensely practical."
—Tim Ferriss, bestselling author of The 4-Hour Workweek
"In this fascinating (and often hilarious) account, Tony explains how he turns his beliefs into actions that really do deliver happiness."
—Gretchen Rubin, bestselling author of The Happiness Project Vissza