Dealing with Difficult People

Fülszöveg

"Recommended for managers, soles people and anyone who hos to deal with difficult colleagues or the public." Publishing News Difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as weil as get on with your work. However, by understanding difficult people and the things they do, problematic situations and awkward issues can be resolved. Dealing with Difficult People will help you do just that. It looks at individual behaviour, what drives it and how to cope with it. It is the essential guide to coping with people problems. Roy Lilley covers every angle including: • recognizing the seven types of difficult person; • what conflict is and how to handlé it; • handling aggressive people; • motivating lazy colleagues; • dealing with difficult customers; • handling complaints. Packed with tips, hints and warnings of potential hazards, this book will help you to enjoy the challenge presented by... Tovább

Fülszöveg

"Recommended for managers, soles people and anyone who hos to deal with difficult colleagues or the public." Publishing News Difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as weil as get on with your work. However, by understanding difficult people and the things they do, problematic situations and awkward issues can be resolved. Dealing with Difficult People will help you do just that. It looks at individual behaviour, what drives it and how to cope with it. It is the essential guide to coping with people problems. Roy Lilley covers every angle including: • recognizing the seven types of difficult person; • what conflict is and how to handlé it; • handling aggressive people; • motivating lazy colleagues; • dealing with difficult customers; • handling complaints. Packed with tips, hints and warnings of potential hazards, this book will help you to enjoy the challenge presented by difficult people, unlock them, influence them and improve their performance. Roy Lilley is a writer, commentator and full-time conference speaker on health, management and social issues in the United Kingdom, Europe and the United States. As a frequent broadcaster he contributes to the BBC's Today programme and Newsnight amongst others, and alsó writes regularly for the Guardian, the Daily Telegraph and other newspapers. Vissza