Assertiveness at Work

Fülszöveg

I I t } . I I.
, < '
/ ' 'I '
A practical guide to handling awkward situations
After you've been in an awkward situation do you say to yourself: ^
'What I should have said was . . ^ or 'Why on earth did I say . . .?'
What you say to yourself after a situation depends on how well you feel you handled the situation at the time.
Take any of these situations, for instance:
• being faced with an unreasonable workload from your manager
• feeling frustrated with the level of service you are getting from another department
• having to pass on a decision that you don't agree with and that you know others will not like
Imagine yourself dealing effectively with these situations - and not replaying them in your mind, over and over again!
Assertiveness At Work shows you how to handle these and many other situations in direct, open, and honest ways. So, you achieve what you want, while others achieve what they want. And afterwards you feel good about yourself - and others want... Tovább

Fülszöveg

I I t } . I I.
, < '
/ ' 'I '
A practical guide to handling awkward situations
After you've been in an awkward situation do you say to yourself: ^
'What I should have said was . . ^ or 'Why on earth did I say . . .?'
What you say to yourself after a situation depends on how well you feel you handled the situation at the time.
Take any of these situations, for instance:
• being faced with an unreasonable workload from your manager
• feeling frustrated with the level of service you are getting from another department
• having to pass on a decision that you don't agree with and that you know others will not like
Imagine yourself dealing effectively with these situations - and not replaying them in your mind, over and over again!
Assertiveness At Work shows you how to handle these and many other situations in direct, open, and honest ways. So, you achieve what you want, while others achieve what they want. And afterwards you feel good about yourself - and others want to keep working with you, rather than working against you.

In this new edition of their best selling book, Ken and Kate Back introduce the ideas of assertiveness and give practical suggestions for developing your own assertiveness in a wide range of familiar situations at work.
• Over 50,000 hardback copies sold
• Recommended by Good Book Guide for Business
• Selected by Executive World Bookclub
• Translated into several foreign languages including German and Chinese
BmM

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